Terms of Service

Welcome to Cruiseanddreams, ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and the cruise booking services we provide.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Provided

Cruiseanddreams operates as a cruise specialist and booking service. We provide:

• Cruise consultation and price comparison services
• Cruise booking and reservation assistance
• Travel planning and expert recommendations
• Customer support for cruise-related inquiries
• Access to exclusive cruise deals and promotions
• Price matching and guarantee services

2. Booking and Payment Terms

Booking Process

When you make a booking through our services:

• All bookings are subject to availability and confirmation from cruise lines
• We will provide you with a booking confirmation once your reservation is confirmed
• Prices quoted are subject to change until booking is confirmed and payment is received
• Special requests will be forwarded to the cruise line but cannot be guaranteed

Payment Terms

• All Charges will reflect on statement as Cruiseanddreams 877-498-5183.
• Payment requirements vary by cruise line and itinerary
• We accept major credit cards and secure payment methods
• All payments are processed through encrypted, secure systems
• You are responsible for applicable taxes, fees, and surcharges
• No hidden booking fees or service charges

3. Our Price Guarantee

Our industry-leading price guarantee includes:

• Lowest Price Guarantee: We will match any legitimate competitor price and beat it by 10%
• Price matching requests must be made within 24 hours of our initial quote
• Comparable cruises must include identical ship, dates, itinerary, and cabin category
• Price Protection: If prices drop after booking, we'll provide the difference as onboard credit
• Group rates, auction sites, and membership-only pricing are excluded

4. Cancellation and Refund Policy

Cancellation policies are determined by individual cruise lines:

• Cancellations must be requested through our customer service team
• Cancellation fees and refund eligibility depend on cruise line policies and timing
• We strongly recommend travel insurance for protection against unforeseen circumstances
• Specific cancellation terms will be provided at the time of booking
• Some promotional fares may be non-refundable

5. Travel Requirements and Documentation

You are responsible for:

• Ensuring all travel documents (passports, visas, etc.) are valid and current
• Meeting all health and vaccination requirements for your cruise
• Arriving at departure ports on time with required documentation
• Complying with all cruise line policies and health protocols
• Understanding and following local laws and customs at destination ports

6. Limitations of Liability

Our liability is limited as follows:

• We act as an intermediary between customers and cruise lines
• We are not responsible for cruise line actions, services, or policies
• Our maximum liability is limited to the amount paid for our services
• We are not liable for indirect, incidental, or consequential damages
• Force majeure events are beyond our control

7. Website Use and Conduct

When using our website, you agree to:

• Provide accurate and complete information
• Use the website only for lawful purposes
• Not interfere with or disrupt website functionality
• Not attempt unauthorized access to our systems
• Respect intellectual property rights

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with applicable data protection laws.

9. Dispute Resolution

Any disputes will be resolved through:

• Good faith negotiations between the parties
• Binding arbitration if negotiations fail
• Arbitration conducted under applicable arbitration rules
• The prevailing party may be entitled to attorney fees and costs

10. Governing Law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles. Any legal action must be brought in the appropriate courts of Cook County, Illinois.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

12. Contact Information

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Cruiseanddreams regarding the use of our services, superseding any prior agreements or understandings.